Who Does What In City Hall?

We asked each of the below department heads two questions: 1. What exactly does your deparment do? and 2. How can people most effectively interact with your office? Below are their responses.

City Manager’s Office/Administration Denise Bevan, Lauren Johnston

1. The City Manager’s Office serves as the Chief Executive Officer of the Administration of the City Government. This office plans and implements programs to meet the City’s current and future needs, as well as oversees all City operations and personnel.
2. Citizens come to the City Manager’s Office to collaborate on community projects or organizations, seek resolution on issues, or to get more information on topics related to the City of Palm Coast.

Utilities
Stephen Flanagan

1. The department provides residents and some properties outside the city limits quality drinking water services. The department also provides Wastewater services including reclaim irrigation water to certain service areas.
2. Citizens come to the department to obtain first-time service requests and/or change their service address and also to report a service problem.

Public Works
Matt Mancill

1. The City of Palm Coast Public Works Department is responsible for the ongoing maintenance of roads and right-of-ways, including paving, mowing, landscaping, litter, signage, traffic, and signals. The Department will maintain a superior infrastructure and manage our natural resources with pride, respect and integrity.
2. Most of our services are provided on a continuing and rotational basis which means that if everything is going well citizens can rely on us to provide our services without prompting. If there are issues our citizens see with landscaping, road repairs, or city-owned facilities, we encourage them to report their concerns through Palm Coast Connect so that we can resolve them quickly.

PC Fire Department
Jerry Forte

1. The Palm Coast Fire Department’s mission statement is ‘Deliver the best service to our community…every time’ and we strive to accomplish this mission by never wavering from our core values: family, integrity, and loyalty.
2. The Palm Coast Fire Department is an all-hazard department responding to a variety of emergencies including fire, emergency medical calls, and automobile accidents. We also offer home inspections, child safety seat checks, and other public education opportunities.

Information Technology
Doug Akins

1. The Information Technology (IT) department provides customer service and support for all City departments and the applications that serve our citizens.
2. Resident interactions with the IT department are most often behind the scenes while using the applications on PalmCoast.gov to pay a bill, request a permit, set up an account, and more

Financial Services
Helena Alves

1. The Financial Services Department provides an array of services including treasury management, central accounting, services, utility billing, and more.
2. Residents contact the department for information on the current and previous year’s fiscal budgets. These reports are readily available for all to see by visiting palmcoastgov.com/government/finance.
   Human Resources
   Renina Fuller
3. The mission of the Human Resources Department is “Consistently improving the city culture by enhancing the employee experience”. The goal is to maintain an inclusive and diverse workforce that fosters a health safe, well-equipped productive work environment for our employees.
4. Anyone seeking employment with the City of Palm Coast would certainly interact with our department. We currently have a variety of job openings and would love to hear from interested applicants.

Communications and Marketing Brittany Kershaw

1. The Communications and Marketing department oversees public and media relations, video creation, graphic design, social media, website content, emergency communications, and more.
2. We interact with residents on a daily basis through our social media channels, email, and in-person. We welcome all communications with our community, whether residents are seeking information on Palm Coast events, City projects, public meetings, or to leave a comment or concern.

Parks and Recreation
James Hirst

1. Parks and Recreation provides our residents with a variety of programs, facilities, and events. We oversee the Palm Coast Aquatics Center, Palm Coast Tennis Center, Indian Trails Sport Complex, Palm Coast Community Center, Palm Harbor Golf Course, 13 parks and over 130 miles of trails. We provide programs for all ages from seniors to adults to youth to toddlers. We also host community events each year including Tree Lighting, Starlight Festival, Thanksgiving Feet to Feast 5k, Movies in the Park, and Food Truck Tuesday just to name a few.
2. Parks and Recreation has endless possibilities for all residents. You can learn to swim, connect with others, take golf lessons, explore our beautifully maintained trails, play on our sports fields, participate in a tennis event, enjoy our youth camps, and so much more. Our goal is to enhance community, so that everyone feels welcome.

Stormwater and Engineering
Carl Cote

1. The Stormwater & Engineering Department serves the City on two fronts: The Engineering side manages the rehabilitation and expansion of the City’s infrastructure system by assessing aging infrastructure and the continued maintenance and operation of the City’s roadways, traffic, Utilities, parks, and other facilities. The Stormwater side provides flood protection throughout the City for its residents through ongoing maintenance, rehabilitation, and improvement of the City-wide stormwater system.
2. Citizens can receive assistance for a wide variety of requests like: signal timing, street lighting, road resurfacing, stormwater maintenance, new home construction, drainage concerns, and capital project updates.

Community Development
Jason DeLorenzo

1. The Department consists of three divisions: the planning division, the building division, and the code enforcement division. The department guides well-planned growth and regulates development for the protection of the City’s natural resources, public health, safety, and welfare.
2. Citizens come to the department to apply for building permits, inquire about zoning regulations or code violations, and pay for animal licensing. More than 70% of our business is completed online at PalmCoast.Gov.